Privacy Policy

Nexulyze is a software solutions and digital technology company providing services including custom software development, web and mobile application development, SaaS and product development, UI/UX design, cloud and DevOps services, automation, technology consulting, maintenance, support, and related digital services.

Legal Entity Name: Nexulyze

Business Address: Eastern View Commercial Complex(10th Floor), 50, DIT Extension Road, Naya Paltan, Dhaka-1000.

Email: info@nexulyze.com

Website: https://www.nexulyze.com/

Where Nexulyze processes personal information on behalf of a business customer as part of providing a software or technology service, Nexulyze may act as a service provider, processor, or otherwise as directed by that customer, depending on the nature of the engagement and applicable law.

The information we collect depends on how you interact with Nexulyze.

2.1 Information You Provide

You may provide information such as:

• Full name

• Company or organization name

• Job title or role

• Email address

• Phone number

• Business address

• Billing and payment information

• Account credentials

• Project requirements and business information

• Messages, inquiries, feedback, and correspondence

• Information submitted through contact forms

• Information provided during sales discussions, consultations, onboarding, or support

• Documents, files, content, or other materials you intentionally provide to us

We only request information that is reasonably relevant to the applicable purpose.

2.2 Information Collected Automatically

When you visit our website or use our services, certain information may be collected automatically, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Approximate geographic information

• Referring website or page

• Pages viewed

• Date and time of access

• Usage and interaction information

• Diagnostic, security, and technical logs

This information may be collected through server logs, cookies, analytics tools, security systems, and similar technologies.

2.3 Information from Third Parties

We may receive information from third parties such as:

• Payment providers

• Authentication providers

• Analytics providers

• Cloud service providers

• Business partners

• Marketing platforms

• Customer organizations

• Publicly available business sources

We may combine information received from these sources with information collected directly from you where legally permitted and reasonably necessary.

We may process information for purposes including:

Providing and Operating Our Services

We use information to:

• Provide requested services

• Create and manage accounts

• Deliver software products and platforms

• Configure and maintain client environments

• Communicate with customers

• Provide technical and customer support

• Process transactions and payments

• Deliver project-related communications

• Monitor service performance and reliability

Business Operations

We may use information to:

• Respond to inquiries

• Prepare proposals and quotations

• Manage contracts and commercial relationships

• Maintain business records

• Conduct billing and accounting

• Prevent fraud, misuse, and unauthorized access

• Protect our systems, users, clients, and business

• Resolve disputes

Improvement and Development

We may use information to:

• Improve our website and services

• Understand usage patterns

• Troubleshoot technical problems

• Develop new products and features

• Perform internal analytics

• Test and improve system reliability, security, and performance

Where appropriate, we may use aggregated or de-identified information for analytical or product-development purposes.

Marketing

Where permitted by applicable law and subject to your preferences, we may use contact information to send:

• Product updates

• Service announcements

• Company news

• Educational or technical content

• Event or promotional communications

You may unsubscribe from non-essential marketing communications at any time.

Depending on the circumstances and applicable law, we may process personal information when:

• You have provided consent;

• Processing is necessary to perform a contract or take steps at your request before entering into a contract;

• Processing is necessary to comply with a legal or regulatory obligation;

• Processing is necessary to protect legitimate business, security, or operational interests, where permitted by law;

• Processing is necessary to protect the rights, safety, or security of individuals; or

• Another lawful basis recognized by applicable law applies.

Where consent is required, we will seek consent in an appropriate manner.

Nexulyze may use cookies and similar technologies to operate our website and services.

These technologies may be used for:

• Essential website functionality

• Authentication and session management

• Preferences

• Analytics

• Performance monitoring

• Security

• Marketing or advertising, where applicable

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

Where required by applicable law, we will provide appropriate cookie controls or consent mechanisms.

We do not sell your personal information merely because you visit our website or use our services.

We may share information with trusted third parties where reasonably necessary for legitimate business purposes, including:

Service Providers

We may use third-party providers for:

• Cloud hosting

• Databases

• Email delivery

• Payment processing

• Authentication

• Analytics

• Monitoring

• Security

• Customer support

• Communication

• Infrastructure and DevOps

• File storage

• Business administration

These providers may process information only as necessary to provide the relevant service, subject to applicable contractual, technical, and legal requirements.

Customers and Business Clients

Where Nexulyze provides software or technology services to a customer, certain personal information may be processed within the customer's systems or according to the customer's instructions.

In such circumstances, the customer may determine the purpose and means of processing, and you may need to contact that customer regarding certain privacy requests.

Legal and Regulatory Requirements

We may disclose information where reasonably necessary to:

• Comply with applicable law;

• Respond to lawful requests;

• Protect our rights or property;

• Investigate fraud, abuse, security incidents, or unlawful activity;

• Protect the safety of users or other persons; or

• Enforce our agreements.

Business Transactions

If Nexulyze is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar corporate transaction, information may be transferred as part of that transaction, subject to applicable law.

Nexulyze and our third-party service providers may operate infrastructure in countries outside Bangladesh.

Accordingly, personal information may be stored or processed outside the country in which it was originally collected.

Where applicable, we will take reasonable steps to ensure that cross-border processing is conducted in accordance with applicable law and appropriate safeguards.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing services;

• Maintaining business and transaction records;

• Fulfilling contractual obligations;

• Complying with legal, accounting, tax, and regulatory requirements;

• Resolving disputes; and

• Protecting our legitimate business interests.

Retention periods may vary depending on the type and purpose of the information.

When information is no longer reasonably required, we may delete, anonymize, aggregate, or securely dispose of it, subject to applicable legal or contractual requirements.

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, destruction, loss, or misuse.

Depending on the nature of the service, these measures may include:

• Access controls

• Authentication mechanisms

• Encryption where appropriate

• Secure development practices

• Network and infrastructure security

• Logging and monitoring

• Backups

• Vulnerability management

• Employee and contractor access restrictions

• Incident response procedures

However, no system, transmission method, or storage environment can be guaranteed to be completely secure.

If we become aware of a security incident involving personal information, we will assess and respond to the incident in accordance with applicable law and our internal security procedures.

Where legally required, we will provide notifications to affected individuals, customers, regulators, or other relevant parties.

Depending on applicable law, you may have rights relating to your personal information, which may include rights to:

• Know whether personal information is being processed;

• Request access to personal information;

• Request correction of inaccurate or incomplete information;

• Request deletion or erasure where legally available;

• Request restriction or objection to certain processing;

• Withdraw consent where processing is based on consent;

• Request information regarding certain disclosures or processing activities; and

• Submit a complaint or seek available legal remedies.

These rights are subject to applicable legal limitations and exceptions.

To make a privacy request, contact us using the details provided in the Contact Us section.

We may need to verify your identity before completing certain requests.

Our services are primarily intended for businesses, organizations, professionals, and general users.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to Nexulyze without appropriate authorization, please contact us so that we can review and take appropriate action.

Our website or services may contain links to third-party websites, applications, integrations, or services.

We are not responsible for the privacy practices, content, security, or policies of those third parties.

We encourage you to review their privacy policies before providing personal information.

When Nexulyze provides software development, SaaS, hosting, infrastructure, or other technology services to a business customer, the customer may provide or cause users to provide personal information through that service.

Unless otherwise agreed:

• The customer is responsible for determining the purposes for which its users' information is processed;

• The customer is responsible for ensuring that it has appropriate rights, permissions, notices, and lawful grounds for providing information to Nexulyze;

• Nexulyze will process such information as necessary to provide the contracted services and as otherwise permitted by law.

Where appropriate, a separate Data Processing Agreement or similar contractual document may govern such processing.

We may receive confidential business information from customers, including software specifications, source materials, operational information, business strategies, financial information, customer information, and other proprietary material.

The handling of such confidential information may also be governed by a separate agreement, such as a Non-Disclosure Agreement, Master Services Agreement, Statement of Work, or other contract.

We may update this Privacy Policy from time to time to reflect:

• Changes in our services;

• Changes in technology;

• Changes in legal or regulatory requirements; or

• Changes in our privacy practices.

When we make material changes, we may provide an appropriate notice.

The “Last Updated” date at the top of this Privacy Policy indicates when it was most recently revised.

For questions, requests, complaints, or concerns regarding this Privacy Policy or our privacy practices, contact us at:

Nexulyze

Eastern View Commercial Complex(10th Floor), 50, DIT Extension Road, Naya Paltan, Dhaka-1000.

Email: info@nexulyze.com

Phone: +88 01338-541364

We will review and respond to privacy-related inquiries in accordance with applicable law and our internal procedures.

Important: This Privacy Policy is a general information and technology-services privacy policy and does not replace a Data Processing Agreement, client-specific privacy notice, cookie policy, or other contractual privacy terms where those documents are required.